Shipping Policy
Our Shipping Promise:
At Threadstrends, we are dedicated to getting your orders to you safely and on time. While we strive to follow our stated shipping procedures, please understand that external factors like carrier delays or weather can occasionally affect delivery schedules. If there are any changes, we will inform you promptly.
Shipping Costs:
Shipping is free for all orders within the contiguous United States.
For other destinations, applicable shipping charges will be shown during checkout.
Handling and Delivery Times
Heandling time: We carefully prepare each order within 1 to 2 business days.
Delivery time: After processing, orders usually arrive within 5 to 8 business days, depending on the delivery location and carrier performance.
Address Accuracy and Updates:
It is important to provide the correct shipping address at checkout. Threadstrends is not responsible for packages sent to incorrect addresses provided by customers.
To update your shipping address after placing an order, please contact us immediately at :support@threadstrends.com. We will try to assist, but changes cannot be guaranteed after order processing.
Shipping Partners:
We work with reliable shipping carriers such as UPS, FedEx, and DHL. You will be notified about the carrier handling your shipment once your order is dispatched.
Order Cut-Off Time:
Orders placed before 4 PM EST (GMT-05:00) Monday through Friday are processed and shipped the same day. Orders placed after this time will be processed the next business day.
Tracking Your Order:
When your order ships, you will receive tracking details via email so you can monitor your delivery progress. You can also track your order on our website using the provided tracking number.
If you have any trouble with tracking or have not received your tracking information within the expected time frame, please contact us at support@threadstrends.com.
Cancelling Orders:
To cancel an order, please contact us immediately at support@threadstrends.com . We can cancel orders that have not yet been processed. If your order has already been processed or shipped, we will assist you with our return process.
Missing or Damaged Items:
If your order arrives with missing or damaged items, please notify us promptly so we can investigate and make it right.
Additional Notes:
We do not charge any restocking fees for returned items.
We aim to deliver your order within one week of shipment, but actual delivery times may vary due to unforeseen events.
Our shipping information is provided clearly and consistently across all platforms to maintain transparency.
Contact Information:
If you have any questions about shipping, please reach out:
Business Name: Threadstrends
Support: 24/7
Business Hours: 9:00 AM to 5:00 PM (Monday to Friday)
Business Number: +1 (212) 900-9768
Business Mail: support@threadstrends.shop
Business Address: 1021 Webb Ave, Krugerville Texas 76227, United States